Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully before using the website qbhelppro.com (the “Site”) or engaging QB Help Pro (“QB Help Pro,” “we,” “us,” or “our”) for QuickBooks technical support services (the “Services”). By accessing the Site or requesting Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or the Services.

1. Independent Third-Party Service

QB Help Pro is an independent technical support provider for QuickBooks Desktop and QuickBooks Enterprise software. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected with Intuit Inc., the maker of QuickBooks. QuickBooks® and related marks are registered trademarks of Intuit Inc., used here solely for identification and descriptive purposes.

2. Description of Services

QB Help Pro provides troubleshooting and support for issues including, but not limited to, QuickBooks errors, company file problems, installation and setup issues, performance slowdowns, multi-user mode configuration, and payroll-related errors, as described on the Site.

Support may be delivered by phone, chat, email, or remote-access session, depending on the nature of the issue and what is agreed with you at the time of service.

3. No Guarantee of Outcome

QuickBooks issues can have multiple causes, some of which involve factors outside our control (e.g., pre-existing data corruption, third-party software conflicts, hardware failure, or issues within Intuit’s own servers or software). While we apply diligent, good-faith troubleshooting to every case, we do not guarantee that any specific issue will be resolved, that a fix will be permanent, or that resolution will occur within a specific timeframe.

4. Your Responsibilities

Before and during any support session, you agree to:

• Maintain your own regular backups of your QuickBooks company file and related data. While we take reasonable care with your data during troubleshooting, you are responsible for ensuring you have a current backup before any support session begins.
• Provide accurate information about your issue, system, and QuickBooks version.
• Ensure you have the legal right to grant us access to the systems and data involved in the support session, if remote access is required.
• Use the Services only for lawful business purposes.

5. Fees and Payment

Where Services are provided for a fee, pricing will be communicated to you before work begins, whether via the Site’s Pricing page, a quote, or verbal/written agreement. Fees are due as agreed at the time of purchase or service completion, unless otherwise specified in writing.

6. Refunds

Refunds are handled according to our separate Return Policy, which forms part of these Terms.

7. Limitation of Liability

To the fullest extent permitted by law, QB Help Pro, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, arising out of or related to your use of the Site or the Services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from the Services shall not exceed the amount you paid to QB Help Pro for the specific service giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

8. Data Loss Disclaimer

Technical support work, including troubleshooting, file repair, and rebuild procedures, carries an inherent risk of data loss or corruption, particularly where a company file is already damaged. We take reasonable precautions, including recommending backups before changes are made, but we are not responsible for data loss where you have not maintained an adequate independent backup.

9. Intellectual Property

All content on the Site — including text, graphics, logos, and images — is the property of QB Help Pro or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written consent.

10. Prohibited Use

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Site or our systems
• Interfere with or disrupt the Site’s operation
• Misrepresent your identity or authorization when requesting Services

11. Third-Party Links and Resources

The Site may reference or link to official Intuit resources, community forums, or other third-party content for informational purposes. We are not responsible for the accuracy, availability, or practices of any third-party site or resource.

12. Indemnification

You agree to indemnify and hold harmless QB Help Pro and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted to this page, with the “Last Updated” date revised accordingly. Continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law principles, unless otherwise required by applicable law.

15. Contact Us

Questions about these Terms can be directed to:

QB Help Pro 125 Sunnyview Oval, New Jersey 08832, USA Phone: (888) 866-1108 Email: support@qbhelppro.com / info@qbhelppro.com