QB Help Pro (“QB Help Pro,” “we,” “us,” or “our”) operates the website qbhelppro.com (the “Site”) and provides independent, third-party technical support services for QuickBooks Desktop and QuickBooks Enterprise software. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or contacting us for support, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Contact form submissions: name, company name, phone number, email address, subject, and message
• Newsletter signup: email address
• Support requests made by phone, email, or chat: name, contact details, and information about your QuickBooks issue that you choose to share with us

Information collected automatically:

• Standard technical data such as IP address, browser type, device type, pages visited, and time spent on pages, typically gathered through cookies and analytics tools (see Section 4, Cookies).

We do not ask for, and you should never send us, sensitive financial data such as full credit card numbers, bank account credentials, or your QuickBooks admin password through the contact form or email. If remote support requires temporary access to your system, this is arranged separately and securely at the time service begins, with your informed consent.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the support services you request
• Send you information about your support request or account
• Send newsletter updates, tips, and promotions, if you opted in — you can unsubscribe at any time
• Improve the Site, our services, and our content
• Maintain the security of our Site and services
• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Information

We may share information with:

• Service providers who help us operate the Site or deliver support (e.g., email delivery platforms, hosting providers, remote-support software vendors), bound by confidentiality obligations
• Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of QB Help Pro, our users, or others
• Business transfers, if QB Help Pro is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction

We do not share your information with unrelated third parties for their own marketing purposes.

4. Cookies and Tracking

The Site may use cookies and similar tracking technologies to remember preferences, understand how visitors use the Site, and support analytics. You can control or disable cookies through your browser settings; note that some features of the Site may not function properly if cookies are disabled.

5. Data Retention

We retain personal information for as long as necessary to provide our services, respond to your inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form and support-related data is generally retained for [X months/years], after which it is deleted or anonymized unless a longer period is required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time (e.g., via the unsubscribe link in our emails)
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Section 10.

8. Third-Party Links

The Site may contain links to third-party websites, tools, or resources (including official Intuit/QuickBooks resources). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

The Site and our services are intended for business use by adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

QB Help Pro 125 Sunnyview Oval, New Jersey 08832, USA Phone: (888) 866-1108 Email: support@qbhelppro.com / info@qbhelppro.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.