QB Help Pro provides QuickBooks technical support services, not physical products. This Return Policy explains how refunds and cancellations are handled for our services. It should be read together with our Terms & Conditions.

1. Service Cancellations Before Work Begins

If you cancel a scheduled support session or subscription before any diagnostic or troubleshooting work has started, you are entitled to a full refund of any amount already paid.

2. Refunds After Work Has Begun

Because troubleshooting time and expertise are delivered as soon as a session begins, refund eligibility once work is underway depends on the outcome:

• If we are unable to make any meaningful progress on the diagnosed issue through no fault of factors outside our control (e.g., pre-existing unrecoverable data corruption, hardware failure, or third-party software conflicts), you may be eligible for a full or partial refund, assessed on a case-by-case basis.
• If the issue is successfully diagnosed and the agreed fix is completed, the service is considered delivered and is generally non-refundable, even if the same or a related issue recurs later due to factors outside our control (e.g., new Windows updates, new data corruption, or user/system changes after the session).
• If you cancel partway through an in-progress session, you will be billed for the time and work already completed, with any remaining prepaid balance refunded.

3. Monthly or Recurring Plans

For ongoing support plans billed monthly (see our Pricing page), you may cancel at any time. Cancellation stops future billing but does not refund the current billing period already in progress, unless required otherwise by law.

4. How to Request a Refund

To request a refund or discuss a service outcome, contact us within [7/14/30] days of the service date:

Email: support@qbhelppro.com Phone: (888) 866-1108

Please include your name, the date of service, and a brief description of the issue. We aim to respond to all refund requests within 2–3 business days.

5. Refund Processing

Approved refunds are issued to the original payment method used and typically processed within 5–10 business days, depending on your bank or card issuer’s processing times.

6. Data Loss and Refunds

Refunds relate to the cost of the service and do not compensate for data loss. Please see our Terms & Conditions, Section 8, regarding data backup responsibilities and our data loss disclaimer.

7. Disputes

If you’re not satisfied with the outcome of a support session, please contact us directly first so we can try to resolve the issue — most concerns can be sorted out quickly through direct communication before escalating further.

8. Contact Us

QB Help Pro 125 Sunnyview Oval, New Jersey 08832, USA Phone: (888) 866-1108 Email: support@qbhelppro.com / info@qbhelppro.com